Customer Success Program

Thank you for selecting ActivEdge Technologies Ltd. as your service provider. Our goal is to provide top notch services aimed at exceeding your requirements. By completing this questionnaire, you help us to serve you better. Kindly note that your feedback is greatly valued.

Please fill the form below




1. Responsiveness: How do you rate our responsiveness in dealing with you?



2. Professionalism: How do you rate our professionalism in dealing with you?



3. Technical Support: How do you rate the technical competence of our Engineers and their response time?



4. Product Quality: How do you rate our solutions/services, did our quality and performance meet your needs and expectations?



5. Delivery: How do you rate our delivery on time performance and our commitment to meet your delivery expectations?



6. Competitiveness: How do you rate the competitiveness of our products and do they represent best value for total cost of lifetime ownership?



7. Quality: How do you rate our approach to quality management to ensure complete customer satisfaction?



8. Overall: How do you rate ActivEdge?


9. Do you have any comments or suggestions that would help us improve our quality of customer service?


10. What do you like/dislike about our products and services, and how we add value to your business? Please give as many examples as you can. (Separated by commas)


11. What could you buy from us but choose to buy from a different supplier? What are the factors influencing your decision?


12. Do you measure our performance internally and how does ActivEdge rate? (Optional)



Net Promoter Score


On a scale of 1-10, Would you be prepared to recommend ActivEdge & Our Solution to your colleagues in other firms?


What is the primary reason for your score in 1 above?


In the next 3-5 years how do you expect your business to change? How will we have to respond for you to remain a customer and grow our business together and what do we need to do to support you in this process?